Terms and Conditions

By purchasing a product from Authentic Aquarius Limited you agree to be legally bound by the terms and conditions set herein. Please read through these Terms and Conditions carefully before placing an order.

COPYRIGHT

The images and designs used on the Authentic Aquarius website are the property of Authentic Aquarius Limited or their respective copyright owners and are used by Authentic Aquarius Limited with express Licence and Authorisation. You must not use, reproduce, modify or distribute images, any part of images or content by any means or form. All water crystal images are copyright of IHM Japan - Hado organisation. Exclusive global rights have been licensed to Authentic Aquarius Limited (excluding Japan) for use of the water crystal images exclusively in these giclée art works.

PRICES

Authentic Aquarius Limited reserve the right to alter prices without notice.

TAX CHARGES

For orders from the Uk or the European Union 17.5% V.A.T. is added. All other orders are V.A.T. free.

SHIPPING AND HANDLING

All our products are delivered by Parcel Force and their contractual worldwide partners.

DELIVERY SCHEDULE

We will normally send your order within 21 days, although we will make every effort to meet advised delivery times. We will not be liable for any loss to you as the customer contingent on any such delivery not being met, especially in cases where third parties i.e. sub contractors or carriers are involved, neither will any such failure to meet a delivery date constitute a breach of contract on our part.

RETURNS POLICY

Your rights to return items purchased from our shop are protected under the E.U. Distance Selling Directive and under the Consumer Protection (Distant Selling regulations 2000). Any unused items purchased through our shop can be returned within 7 days from the date of receipt for a refund if it is in its' original packaging and undamaged. The customer is responsible for the cost of returning the item to us via the same method we used to dispatch them to you. Customers are solely responsible for the safe return of the item. We will inspect all returned items purchased from our shop to check for signs of use that would prevent us from reselling the items as new. If the item is in perfect/unused condition a refund will be issued with 30 days of receipt of the returned item.

CANCELLATIONS

If you wish to cancel an order made from our web site please contact us by e-mail as soon as possible. Once an order has gone into production, however, it cannot be cancelled as every item is individually hand made to order.