DELIVERY AND DAMAGED GOODS

If you have received and item via courier that appears damaged please indicate this to the courier in writing before signing for the goods. After signing for the goods please inspect them within 24 hours to check for damage. If there is damage please inform us immediately. You will need to return the damaged item to us so that we can claim compensation from the courier company on your behalf.

In the unlikely event that you receive goods which were not what you ordered, or are damaged or defective, or are of a different quantity to that which is stated on your order form we shall at our own discretion make good any shortage or replace any damaged or defective goods, or refund to you the amount you paid for the goods in question, provided that you notified us of the problem in writing within 24 hours of delivery of the goods and that you have returned the goods to us within 14 days thereafter in the original packaging. We will refund the costs of postage in relation to returned goods that are genuinely damaged or defective at our discretion. This does not affect your statutory rights.

RETURNS POLICY

Your rights to return items purchased from our shop are protected under the E.U. Distance Selling Directive and under the Consumer Protection (Distant Selling regulations 2000). Any unused items purchased through our shop can be returned within 7 days from the date of receipt for a refund if it is in its' original packaging and undamaged. The customer is responsible for the cost of returning the item to us via the same method we used to dispatch them to you. Customers are solely responsible for the safe return of the item. We will inspect all returned items purchased from our shop to check for signs of use that would prevent us from reselling the items as new. If the item is in perfect/unused condition a refund will be issued with 30 days of receipt of the returned item.

SHIPPING AND HANDLING

All our products are delivered by Parcel Force and their contractual worldwide partners.